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FAQ

 

All Sale Items are Final SaleItems cannot be returned or exchanged

How much of the proceeds go to Charity Water?

Do you donate to other charitable causes too?

When did Gaia Luna launch?

Where is your company located?

Do you have a customer service phone line I can call?

How long will it take to receive my order within the U.S.?

How long will it take to receive my international order?

Will I be notified when my order is shipped?

Will I receive a tracking number?

I ordered from outside the US, can I still track my order?

What is your U.S. return policy?

What is your U.S. Holiday return policy?

Can I exchange an item if I am not from the United States?

Non-Qualifying Returns

When will my exchange ship/When will I receive my refund?

I received the incorrect item. What should I do?

I received a damaged item. What should I do?

I love my new wand! How should I clean it?

What forms of payment do you accept?

Will my card be charged when I order?

When I place an item in my cart or wishlist, is it reserved for any period of time?

Do you have any promotional material to send me, such as stickers?

 

 

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